9th November 2023

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Olive • 30th March 2022

Elevating the human healthcare experience

There’s a lot of talk about bending the cost curve in healthcare — after all, healthcare spending reached a stunning $4.1 trillion in the U.S. in 2020. But even trillions of dollars doesn’t account for the “cost of caring”: The physical and emotional toll caregiving can take on clinicians.

Olive • 29th March 2022

One Big Question: How can we improve the human experience of healthcare

Two key tenets of the Quadruple Aim in healthcare are improving the patient and provider experience. To get to the bottom of how to best make that happen, we asked six healthcare leaders — patient advocates, physicians, health tech entrepreneurs and more — a simple question: How can we improve the human experience of healthcare this year?

Clarify Health • 3rd August 2023

How price transparency in healthcare will impact provider networks and patient choice

Complying with price transparency rules won’t be enough for healthcare delivery organizations that want to thrive in this new, more transparent environment. They must take strategy a step further to consider and address how price transparency will change physician referral patterns and patient choice.

Clarify Health • 8th June 2023

Why healthcare organizations need business intelligence tools today

Healthcare leaders are swimming in a deluge of data. Patient outcomes, referral patterns, claims — the spreadsheets are nearly endless. Without the right healthcare business intelligence tools to make sense of it, it’s easy to drown in the sea of data points.

Clarify Health • 24th May 2023

The key to better patient journey mapping: Breaking down data silos

Though difficult, patient journey mapping is an invaluable process for health systems. Having a complete picture of how patients access and move through the health system allows administrators to see how the organization is performing at each touch point.

Olive • 24th March 2022

Reimagining utilization management: The journey to precision UM

It's time to reimagine the utilization management process. UM can evolve from its current friction-ridden state to one that previously seemed impossible.

Olive • 20th December 2021

How automation is enabling seamless prior authorization

Prior authorization plays an important role in helping patients access safe and effective care. But physicians and health plans agree: the prior authorization process needs to change.

BCBSIL Newsroom • 25th May 2021

Behind the COVID-19 Vaccination Effort, BCBSIL Clinicians Volunteer

Like many Illinoisans, Bernadette Engram spent most of 2020 at home to help stymie the spread of COVID-19 and protect herself and her community. But she also wanted to do more.

HCSC Newsroom • 15th April 2021

Corporate Social Responsibility | Health Care Service Corporation

Health Care Service Corporation's 2020 Corporate Social Responsibility Report, Making an Impact.

BCBSIL Newsroom • 15th April 2021

Corporate Social Responsibility | Blue Cross and Blue Shield of Illinois

Blue Cross and Blue Shield of Illinois' 2020 Corporate Social Responsibility Report, Making an Impact.

HCSC Newsroom • 6th January 2021

Helping Young Professionals Keep Driving Forward Through COVID

Health Care Service Corporation CIO Marvin Richardson founded Driving Forward, a nonprofit offering a virtual internships, after COVID-19 led to the cancelation of nearly half of internships in the U.S.

HCSC Newsroom • 10th November 2020

Translating Military Experience to Serve Members

Growing up with a dad who is a Vietnam veteran and served as a Colonel in the Army, Tara Lane-Schmitz learned from a young age the value of structure and preparation.

BCBSIL Newsroom • 22nd October 2020

Caring for the Caregivers

Bradley is among 6.7 million commercially insured members across all Blue Cross and Blue Shield plans who have a spouse or child who needs caregiver support. More than half of them wouldn’t have identified as a caregiver before the COVID-19 pandemic.

HCSC Newsroom • 13th October 2020

HCSC Embraces Differences Earns Perfect Disability Equality Index Score

A car accident more than 10 years ago left Geoff Credi with temporary mobility issues — and a newfound passion. “I gained a new appreciation for the challenges folks have from an accessibility perspective,” says Credi, director of facilities at the Chicago headquarters of Health Care Service Corporation (HCSC).

BCBSIL Newsroom • 9th September 2020

How Value-Based Care Supports Doctors During the Pandemic

As hospital wards filled with COVID-19 patients, the exam rooms at Dr. Mark Collins’ office in Elk Grove Village, Illinois, sat empty. “Utilization fell off a cliff,” says Salma Khaleq, vice president of network management and contracting with Blue Cross and Blue Shield of Illinois. “Clinicians lost an immediate source of revenue.”

CancerIQ Blog • 31st July 2020

Best Practices: Using Data and Tech to Advocate for High-Risk Patients During the Pandemic

Since the start of the COVID-19 pandemic, the lack of in-person visits may have flattened the curve, but it’s made it more difficult to screen for preventative cancers.

BCBSIL Newsroom • 29th June 2020

Supporting Access to Care During the COVID-19 Pandemic

COVID-19 has made it harder for everyone to access routine health care. For the kids in Illinois who rely on services from Hope, changes to routine could be more than just inconvenient.

HCSC Newsroom • 1st June 2020

Medical Director Volunteers on COVID Front Lines

Dr. Alex Lesko, a medical director with Health Care Service Corporation (HCSC), raised his hand to volunteer to care for COVID-19 patients in New York City.

CancerIQ Blog • 1st June 2020

Best Practices for Virtual Genetics & High-Risk Programs: Engaging Patients

Cancer is now responsible for almost 1 in 6 deaths globally. More than 14 million people develop cancer every year, and this figure was projected to rise to over 21 million by 2030… before COVID-19 interrupted measures aiming to reduce cancer’s impact.